Frequently Asked Questions
Shipping
Do you offer free shipping?
We offer free shipping in the U.S. on orders over $35. At this time, we cannot offer free shipping to Canada.
How long will it take for my order to arrive?
Our standard shipping is currently taking between 7-10 business days due to carrier delays. You will receive confirmation emails when your order is placed, shipped, and delivered. Please note that tracking information can take up to 24 hours to update once your order has shipped.
Where do you ship?
We ship to the U.S. and Canada for all products.
My package was scanned as delivered but it still hasn’t arrived. What now?
Here are a few steps we suggest you take.
- Confirm that your shipping address is correct in your confirmation email.
- Give it a little more time. Sometimes a shipping courier scans something as delivered before it's actually physically delivered. In most cases, it can take 1-2 business days for your shipment to appear.
- Check with neighbors, housemates, areas near your mailbox, and/or mailroom, in case your package was received elsewhere.
- Check your USPS tracking link for a notice of an attempted delivery. This notice will have instructions on the next steps you should take.
- Contact USPS and use your tracking number to start a claim with them.
If you’ve completed all of the steps below and still haven’t found your package, please contact us via email at sup@curiebod.com!
It looks like my package hasn’t actually shipped. The tracking still says it’s in pre-shipment.
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. Shipping typically takes 5-7 business days. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Orders
How do I change my address?
If you haven’t received a shipping confirmation email with tracking information:
- After placing your Curie order, you have 45 mins to edit anything if needed. Please be sure to double-check your shipping address. If your 45-minute window is up, please email sup@curiebod.com with your order number and new address as soon as possible!
If you have received a tracking email:
- Unfortunately, your order has been fulfilled and is on its way to the address provided. You can try contacting the carrier directly.
How can I update my order?
Please email us at sup@curiebod.com as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.
What should I do if I receive the wrong product?
Please contact us at sup@curiebod.com with your order number and we’ll be sure to get you the product you ordered!
What is your return policy?
We want you to love your products, which is why we offer a happiness guarantee. If they aren’t working for you, we offer a full return or exchange within 30 days of purchase—just email sup@curiebod.com with your order number and the products you’d like to exchange or return.
If I purchased Curie in-store can I return online?
Any Curie product that is purchased in-person must be returned back to the store where you purchased it. At this time we do not accept returns from other retailers/locations.
Do you offer a subscription?
We offer subscriptions for most of our products. When you subscribe, you save 15% off all your favorite Curie products! You can sign up for a subscription by selecting the “Subscribe and Save 15% Off option before adding your products to your cart. You can swap products, cancel, or change your subscription settings anytime by logging into your account or going to the login page and clicking the "Manage Subscription Without Password" button.
Do you offer wholesale?
Yes! If you’d like to retail our products or have Curie as an amenity at your business, please email us at sup@curiebod.com or place an order through Faire.
Products
Where can I find Curie in stores?
Select Curie products including our Armpit Detox Mask, Deodorant Stick, Deodorant & Body Spray in Coconut Nectar, White Tea, and Orange Neroli, are available at all Walmart stores nationwide, and on Walmart.com. You also can find our deodorant & body sprays in fitness studios nationwide including Equinox and SoulCycle. To find a location near you, visit our store locator.
Where can I find a list of ingredients?
All ingredients are listed on each individual product page under the “Full Ingredient List” menu. You can also see our Curie Clean Standards™ here.
Are your products safe to use during pregnancy?
Our products are non-toxic, aluminum-free, and safe to use while pregnant or breastfeeding. Of course, we always recommend consulting your doctor.
What does your fragrance ingredient mean?
Including the term “fragrance” on the ingredients list can leave a lot up to imagination so we want to clear it up for you. Every single ingredient you’ll find in our products has been tested for toxicity and safety—and that includes our fragrances, which are made up of essential oils and only safe synthetics. Read more about fragrances on our blog.
Does your deodorant have baking soda in it?
Our Deodorant Stick is low in baking soda and our Deodorant & Body Spray is 100% baking soda-free.
I’ve heard there is a transition period when you switch to aluminum-free deodorant. Is that true?
We’re not going to lie, some people do experience a brief transition period. We promise it’s worth it though! We recommend our Armpit Detox Mask for those making the switch. Check out our blog for more tips.
I have irritation, what should I do?
If you’re past the transition phase and still have an issue, email us at sup@curiebod.com and we would be happy to help!
Are your products vegan?
All our products are vegan, except for our stick deodorant which contains beeswax.
Are your products cruelty-free?
We are and always will be cruelty-free. We are also proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies.
Is your packaging recyclable?
Our packaging is 100% recyclable.
Is your packaging sustainable?
The packaging for our stick deodorant, spray deodorant and armpit detox mask is made of 100% post-consumer recycled plastic and is also recyclable. Our shipping materials, including our boxes, envelopes, and filler are all made of recycled paper. We sustainably source all of our ingredients.
Do you offer samples?
We do not offer samples. However, if you aren’t sure about which scent to try, we recommend our Mini Deodorant Sticks, order a variety of scents and try a few! We do have a happiness guarantee, so if you want to try our products and don’t love them, there’s no risk.
